About 4 Seasons
Welcome,
Behind every successful operation, there is a family with determination to see their dream and vision come to life and continue to thrive year after year. You need to be able to rise to every challenge and be a little bit wiser, especially in tough economic times.
From the outside it often looks easy but if you have ever tried your own business or worked in one, you will know the depth of commitment it takes to solve life challenges and return the next day to start all over again.
Our ability to overcome each problem resulting in the creation of one of the nicest family owned and operated golf clubs in Durham Region.
Through our passion and dedication as a family to provide our customers with a unique golf course and wedding experience; 4 Seasons Country Club, would not countinue to exist today.
We trust that one day we will have to opportunity to share with you, our facility and family experience.
Sincerely,
Karen Simpson
General Manager
Karen & Daughters
Murray
Bogey & Paul
Our History & About Us
CLUB HISTORY – 4 SEASONS COUNTRY CLUB
The property on which the course now sits, enjoyed its humble beginnings as the personal estate & nine hole golf course, of an eccentric gent by the name of R G Roy in the 1960’s - 1970’s, until his passing and the estate sale. The property sat untouched and vacant for many years thereafter, while at that same time, surrounding land was also being expropriated for the newly proposed Toronto International Airport, in 1973.
In late 1979, Murray Carson purchased the property, which at the time was only 88 acres. From there an extensive gradual overhaul of the land, making valuable use of the natural lay of the land and existing clubhouse began; with Murray’s young family working alongside. Murray, coming out of the trade of custom home building, working alongside famous architects and having no golfing experience or real knowledge of the game of golf built and designed the course. It opened on July 1, 1985; maple leaf flags waving to celebrate Canada’s Birthday along with the birth of what you play today, 4 Seasons Country Club.
Years to follow, further land was acquired to extend the course on holes # 12 and #13; along with the purchase of a 5000 sq’ tent to accommodate larger events up to 200 guests throughout the summer months. With the new millennium came many other course improvements; the addition of several ponds and mounds to separate some of the fairways (known today as Murray’s mounds); and even more recently, renovations where done on several tee decks in the valley of the course.
4 Seasons Country Club, offers a uniqueness of natural mature beauty; many clientele refer to us as “The Prettiest Course in Durham”.
The course today continues to be run by the immediate family members; Murray, Paul & Karen who are all involved in the day to day operations; and now with the third generation starting to become more actively involved in the daily operation of the club also. Truly a family affair!
Our Mission & Vision Statement
VISION, MISSION & VALUES
Mission - At 4 Seasons, we dedicate ourselves and our facilities to provide our members and customers with the finest experience in recreation, entertainment and hospitality.Our focus is on exceeding the expectations of all guests with quality products and customer service that is second to none.
Vision Statement - 4 Seasons Golf Club will be a recognized leader in providing a high-quality experience by ensuring that our facilities and service exceed the expectations of our members, our customers and our employees.
Our Philosophy at 4 Seasons - To be considered one of the greatest golf experiences is not a goal easily achieved. There are several factors necessary to provide this level of excellence. First, and foremost, is the need to provide a quality product; next, the product must be maintained and cared for at a superior level of consistency. 4 Seasons philosophy is simple. Every service we provide will be the best of its kind. We believe everyday is the one day on which the reputation of the 4 Seasons Country Club will be created and judged. We will be the club by which others set their standards. We are totally responsible as a team for the reputation and image presented to our members and guests.
At 4 Seasons our Core Values are:
We C.A.R.E
We CARE about our members, our customers and our employees.
We CARE about maintaining a positive social and golf experience.
We CARE about being good stewards of our land.
We CARE about continuous improvement and innovation.
We CARE about community responsibility.
We CARE about doing the right thing.
C. - Commitment
A. - Accountability
R. - Respect
E. - Excellence
Our Privacy Policy
4 SEASONS PRIVACY POLICY
4 Seasons Country Club is committed to protecting the personal information that it collects from you and ensuring that your privacy is respected. Therefore, in accordance with the Personal Information Protection and Electronic Documents Act (the “Act”), which now applies to all organizations that collect, use and/or disclose personal information, we have developed a Privacy Policy. This Policy will address all 10 principles that business must follow, as enunciated by the Act.
DEFINITIONS
“PERSONAL INFORMATION” includes any information that can identify a specific individual, including, but not limited to, the following: age, name, gender, marital status, financial information, ID numbers, address, email address, income, ethnic origin, preferences, opinions, and comments. It does not include, however, the name, title, business address, or telephone number of an employee of an organization.
I. ACCOUNTABILITY
Our designated Privacy Officer is our Administrator, Karen Simpson will be responsible for overseeing 4 Season’s overall compliance with PIPEDA. Should you have any questions, concerns, comments and/or complaints regarding our Privacy Policy, please contact Karen Simpson by phone at (905)649-2436 or by email at 4seasonsgolf@rogers.com .
privacy_computerII. WHEN & WHY WE COLLECT YOUR PERSONAL INFORMATION
“PAY-AS-YOU-PLAY” or MEMBERSHIP FOR GOLF
When you come to the Club and opt to “pay-as-you-play” or become a seasonal member of the club; personal information, such as your name, address, email address, phone number and credit card number and expiry date, will be collected in order to process the transaction. Your contact information, but not your credit card information, may then be entered into our Customer Information Database.
TOURNAMENTS & TOURNAMENT INFO. REQUEST FORMS (ONLINE)
Similarly, when you fill out one of our Tournament Information Request Forms, either in person or online through our website, personal information, such as your name, address, email address, phone number, credit card number and expiry date, will be
collected in order to process the transaction. Your contact information, but not your credit card information, may be entered into our Database.
You should note that if you are the coordinator of the tournament and you provide us with your business contact information, this is not considered personal information under the Act.
RAFFLES/CONTESTS/ELIMINATION DRAW
From time to time, we may hold elimination draws/raffle/contests. If you fill our an entry form, your name, address, phone numbers and email address will be collected in order to process the draw/raffle/contest. The information may then be entered into our Database.
COMMENT CARDS
If you decide to fill out one of our Comment Cards, we ask that you provide us with your contact information as above, along with any comments or suggestions, etc., that you have for us. Such information is collected so as to identify customer preferences and improve the services offered at 4 Seasons Country Club. The information may then be entered into our Database.
MARKETING INITIATIVES
Currently, we send out “Thank you” cards and free passes to those guests who have scheduled tournaments with us. In future, we may use the information contained in our Database to send out, for example, special invitations and offers to you for visiting 4 Seasons Country Club.
CUSTOMER SERVICE
Information collected and inputted into our Database as described above will also be used for customer services purposes in general. In other words, 4 Seasons Country Club will use this Database to better manage its relationship with you, the customer/client.
III. CONSENT
By submitting your personal information in person or through our website, you are implicitly consenting to the collection, retention, use and disclosure of the information for the reasons outlined above. For example, if you submit personal information in respect to a “pay-as-you-play”, you are consenting that the information:
1) be used to process the request; 2) may be retained in our Database for use in future marketing initiatives; 3) may be used for future marketing initiatives.
Please, note that you can withdraw your consent at any time, provided that this does not conflict with legal or contractual obligations. For instance, should you not want your information to be used for marketing initiatives, you are requested to check off this box on the form you are filling out, either in person or online. Otherwise, you may contact our Privacy Officer so as to withdraw your consent at any time (please see contact information in this Policy).
IV. LIMITING COLLECTION
We will only collect the personal information that is required for the reasons described above. We will not collect more personal information that is necessary.
V. LIMITING USE, DISCLOSURE AND RETENTION
We will only use or disclose personal information that has been collected by us for the purpose for which it has been collected, as explained above. If any new purpose should arise that results in new uses and/or reasons for disclosure of personal information that has not been consented to by you, we will make every effort to obtain your consent. If your consent cannot be obtained, we will refrain from either using or disclosing the information for that new purpose.
Concerning retention, we will only retain personal information that has not been necessary to fulfill the purposes as outlined above. All “dead” personal information, whether in soft or hard copy form, will be purged within 2-3 years.
VI. SAFEGUARDS
We at 4 Seasons will take all reasonable precautions to ensure that all information that we have collected from you is secure, protected against loss or theft and from unauthorized access, disclosure, copying, use or modification. This is so whether the information is
in soft or hard copy form. Access to your personal information will be restricted to employees on a “need to know” basis.
VII. OPENNESS
If you are accessing this policy online and would like a hard copy, please contact our Privacy Officer so as to request one. As well, any and all questions or concerns should be directed to our Privacy Officer.
VIII. INDIVIDUAL ACCESS
Upon request, we will let you know what personal information we have collected from you, and will let you know what the information is being used for. In addition, should you wish to have access to the personal information about you that we have in our possession, such access will be provided as quickly as possible and no later than 30 days after receipt of the request. If responding to such a request would unreasonably interfere with the activities of 4 Seasons Country Club, we will notify you of that fact within the 30 day period, though as per the Act, a response to the request can be provided within 60 days after receipt of the request.
If you have any complaints, please contact our Privacy Officer, who will investigate all complaints and attempt to resolve the matter to the satisfaction of all concerned. If for some reason you are not satisfied, you should be aware of your right to contact the Privacy Commissioner of Canada by mail at:
Office of the Privacy Commissioner of Canada
112 Kent Street Place de Ville Tower B
3rd Floor
Ottawa, Ontario K1A 1H3
IX. ACCURACY
4 Seasons Country Club will keep personal information as accurate and up-to-date as possible. To ensure this, we will record the date when you first provided us with the information in our Database. We encourage you to provide us with any updates to your personal information, either in person or through our website, and we will log the date that such updates occur in our Database.
X. CHALLENGING COMPLIANCE
As already mentioned, any questions, concerns, comments or complaints about 4 Seasons Country Club’s Privacy Policy or its overall compliance with the Act should be directed to:
Mrs. Karen Simpson
RR # 5, Conc. 8 – 1900
Claremont, Ontario
L1Y 1A2
Phone # 905-649-2436
Email: info@golf4seasons.ca